Shipping policy

PROCESSING TIME

All of our jewelry pieces are handmade with care.

Please allow up to 10 business days for your order to be prepared before shipping.

Processing times may vary by season, please check the announcement bar at the top of the shop for the latest updates.

SHIPPING METHOD

By default, all orders are shipped with ELTA Post from Greece.

Once your order has shipped, you will receive a shipping confirmation email with tracking number.

USA customers: shipping with courier only. Please provide your phone number. Delivery time 5-7 days.
Standard, more economic shipping by post with longer delivery time (20-30 business days) possible upon request.

TRACKING INFORMATION

Please note that in some countries, local postal services do not update tracking data in their systems (e.g.Australia, Canada).
While this may prevent you from seeing tracking updates locally, it does not affect delivery of your parcel.

ESTIMATED DELIVERY TIMES

Delivery times vary by destination and are subject to local postal services:

Europe: 5 - 10 business days 
United Kingdom: 7 - 15 business days
USA (courier): 5 - 7 business days | USA (economy): 20 - 30 business days
Canada: 10 - 15 business days
Japan: 7 - 15 business days
Singapore, UAE, China: 10 - 21 business days

Please note some parcel delivery may be delayed during the holiday season, weather, strikes etc.
Please understand that postal delays are out of OUR control.

EXPRESS SHIPPING

Available upon request. 
Please contact us prior to purchase for pricing and details.

ADDRESS ACCURACY & RETURNS

Please make sure that your name, surname, shipping address is correct before placing an order.
If a parcel is refused upon delivery, 
never picked up from the post office, 
or requires re-shipment due to an incorrect address (or any other reason), 
the customer is responsible for the re-shipment fees.

Refunds are only issued after the parcel has been returned to us.
The refund amount will be reduced by all transport service commissions and marketplace fees.

CUSTOMS & IMPORT TAXES

Buyers are responsible for any customs duties and import taxes.
We are not responsible for delays caused by customs.